Refund policy
RETURN & REFUND POLICY
Last updated: [15/06/2026]
At DRIPLEY, we strive to ensure that our customers are satisfied with every purchase. If you are not satisfied with your order, you may exercise your statutory right of withdrawal as described below.
1. Return Period
You have the right to return your order within 14 days of receipt without giving any reason.
To exercise your right of withdrawal, you must contact us within this period via:
Email: info.dripley@gmail.com
After registering your return request, you will receive further instructions on how to return your order.
2. Return Conditions
To be eligible for a refund, the returned product must:
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have been registered for return within the applicable return period;
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be complete;
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be in the same condition as when it was received;
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be free from new damage or signs of use;
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include any labels, accessories, and original packaging where reasonably possible.
We reserve the right to refuse a return, in whole or in part, if the product has decreased in value due to use beyond what is necessary to establish the nature, characteristics, and functioning of the product.
3. Return Address
For security and privacy reasons, we do not publish a return address on our website.
Returns will only be accepted after they have been registered in advance through our customer service.
Once your return request has been approved, you will receive the correct return address.
Returns sent without prior registration may be refused.
4. Return Shipping Costs
The cost of returning an order is the responsibility of the customer, unless:
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the wrong product was delivered;
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the product was received damaged;
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there is a demonstrable error on the part of DRIPLEY.
We recommend always sending returns with Track & Trace. DRIPLEY is not responsible for returns that are lost during transport.
5. Refunds
Once we have received and inspected your return, you will receive a confirmation by email.
If the return is approved, the purchase amount will be refunded using the same payment method used for the original order.
Refunds are generally processed within 14 days of receiving the returned product.
We may postpone the refund until:
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we have received the product; or
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you have provided proof that the product has been shipped.
6. Damaged or Incorrect Items
Please check your order immediately upon receipt.
If you:
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receive a damaged item;
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receive a defective item;
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receive the wrong item;
please contact us as soon as possible via:
Please include:
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your order number;
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a description of the problem;
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clear photos of the product.
We will assess the issue and, where applicable, provide an appropriate solution.
7. Exceptions to Returns
The following products cannot be returned where legally permitted:
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products that have been specially customized for the customer;
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sealed products where the seal has been broken after delivery, if the products cannot be returned for reasons of hygiene or health protection;
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products that, by their nature, have been irreversibly mixed with other goods.
These exceptions apply only to the extent permitted under applicable consumer law.
8. Pre-Owned Items
DRIPLEY sells both new and pre-owned items.
Pre-owned items may show signs of use. Any visible signs of use or other notable characteristics are described as accurately as possible in the product description and/or product photos.
The fact that an item is pre-owned does not, in itself, constitute grounds for a return if the condition of the product corresponds to the description provided.
9. Authenticity Guarantee
DRIPLEY only sells products whose authenticity has been checked to the best of our knowledge.
If you have any questions about the authenticity of a product you have received, please contact us via:
10. Contact
Do you have questions about returns or refunds?
Please contact:
DRIPLEY
Chamber of Commerce (KvK) number: 92099521
VAT ID: NL004936447B87
Email: info.dripley@gmail.com
We aim to respond to all inquiries within 1–3 business days.
