Shipping policy



SHIPPING POLICY

Last updated: [15/06/2026]

Thank you for your order at DRIPLEY. Below you will find all the information regarding our order processing times, shipping, and delivery.

1. Order Processing Time

All products offered through our webshop are available directly from stock unless otherwise stated.

Orders are generally processed within:

  • 1 to 2 business days after payment has been received.

Orders placed during weekends or on public holidays will be processed on the next business day.

During busy periods, promotional campaigns, or holidays, processing may take slightly longer.

2. Shipping Destinations

DRIPLEY ships to:

  • The Netherlands

  • Belgium

  • Other countries within Europe

If delivery to a specific country is not available, this will be indicated during the checkout process.

3. Estimated Delivery Times

The Netherlands

  • Average delivery time: 1 to 3 business days

Belgium

  • Average delivery time: 2 to 5 business days

Other European countries

  • Average delivery time: 3 to 10 business days

The stated delivery times are estimates and may vary depending on the carrier, weather conditions, customs procedures, or other external factors.

4. Shipping Costs

Shipping costs are automatically calculated during checkout.

The current shipping costs will be clearly displayed before an order is finalized.

DRIPLEY reserves the right to adjust shipping rates at any time.

5. Track & Trace

Once your order has been shipped, you will receive a Track & Trace code by email, where available.

You can use this code to track the status of your shipment through the carrier's website.

It may take some time before tracking information becomes visible.

6. Delays

Although we make every effort to deliver orders on time, we cannot guarantee specific delivery dates.

Delays may occur due to:

  • high volumes at shipping carriers;

  • weather conditions;

  • customs inspections;

  • technical issues;

  • force majeure situations.

DRIPLEY is not liable for delays caused by external shipping carriers.

7. Lost or Damaged Packages

If your package arrives damaged or may have been lost during transit, please contact us as soon as possible via:

info.dripley@gmail.com

Please include:

  • your order number;

  • a description of the problem;

  • photos of any damage, where applicable.

We will investigate the matter together with the carrier and, where possible, provide an appropriate solution.

8. Incorrect Address Information

It is the customer's responsibility to provide accurate address information.

If an order cannot be delivered due to incorrect or incomplete address information, DRIPLEY cannot be held responsible for any additional costs or delays that may result.

9. Refused or Uncollected Shipments

If a package is refused or is not collected from a pickup point and is subsequently returned to us, any shipping and return costs incurred may be deducted from any applicable refund, to the extent permitted by law.

10. Customs and Import Duties

For orders within the European Union, additional import duties are normally not applicable.

If an order is shipped to a country where additional taxes, import duties, or other charges apply, these costs are the responsibility of the customer.

11. Risk of Delivery

The risk of loss or damage to products transfers to the consumer when the order is delivered to the customer or to a third party designated by the customer.

12. Contact

Do you have questions about your order or shipment?

Please contact us via:

DRIPLEY
Chamber of Commerce (KvK) number: 92099521
VAT ID: NL004936447B87
Email: info.dripley@gmail.com

We aim to respond to all inquiries within 1–3 business days.